import openai
# Your OpenAI API key
openai_api_key = "sk-abc123" # Replace with your actual API key
# System messages
system_instructions = """You are an expert assistant in the field of customer service. Your task is to help workers in the customer service department of a company.\nYour task is to classify the customer's question in order to help the customer service worker to answer the question. In order to help the worker, you MUST respond with the name of one of the following classes you know.\nIn case you reply with something else, you will be penalized.\nThe classes are the following:"""
# Classes
classes = [
"activate_my_card",
"age_limit",
"apple_pay_or_google_pay",
"atm_support",
"automatic_top_up",
"balance_not_updated_after_bank_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"beneficiary_not_allowed",
"cancel_transfer",
"card_about_to_expire",
"card_acceptance",
"card_arrival",
"card_delivery_estimate",
"card_linking",
"card_not_working",
"card_payment_fee_charged",
"card_payment_not_recognised",
"card_payment_wrong_exchange_rate",
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"change_pin",
"compromised_card",
"contactless_not_working",
"country_support",
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer",
"direct_debit_payment_not_recognised",
"disposable_card_limits",
"edit_personal_details",
"exchange_charge",
"exchange_rate",
"exchange_via_app",
"extra_charge_on_statement",
"failed_transfer",
"fiat_currency_support",
"get_disposable_virtual_card",
"get_physical_card",
"getting_spare_card",
"getting_virtual_card",
"lost_or_stolen_card",
"lost_or_stolen_phone",
"order_physical_card",
"passcode_forgotten",
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up",
"pending_transfer",
"pin_blocked",
"receiving_money",
"Refund_not_showing_up",
"request_refund",
"reverted_card_payment?",
"supported_cards_and_currencies",
"terminate_account",
"top_up_by_bank_transfer_charge",
"top_up_by_card_charge",
"top_up_by_cash_or_cheque",
"top_up_failed",
"top_up_limits",
"top_up_reverted",
"topping_up_by_card",
"transaction_charged_twice",
"transfer_fee_charged",
"transfer_into_account",
"transfer_not_received_by_recipient",
"transfer_timing",
"unable_to_verify_identity",
"verify_my_identity",
"verify_source_of_funds",
"verify_top_up",
"virtual_card_not_working",
"visa_or_mastercard",
"why_verify_identity",
"wrong_amount_of_cash_received",
"wrong_exchange_rate_for_cash_withdrawal",
]
# User query (can be replaced with any relevant question)
user_query = "I lost my card!"
# Format the template
classes_string = "\n".join(classes)
template = f"{system_instructions}####\n{classes_string}\n####"
# Initialize OpenAI client
client = openai.OpenAI(
api_key=openai_api_key,
timeout=10,
)
# Prepare the messages
messages = [
{
"role": "system",
"content": template,
},
{"role": "user", "content": user_query},
]
# Call OpenAI API
completion = client.chat.completions.create(
model="gpt-4o", # Replace with the specific model name
messages=messages,
temperature=0.0,
)
# Read the response
response = completion.choices[0].message
print(response.content)