FAQs
Frequently Asked Questions
Billing and Payments FAQs
How do subscription changes affect the billing cycle?
How do subscription changes affect the billing cycle?
We prorate subscription changes. For example, if a customer signs up on May 1 for a 100 EUR price, they’ll be billed 100 EUR immediately. If on May 15 they switch to a 200 EUR price, then on June 1 they’ll be billed 250 EUR (200 EUR for a renewal of her subscription, plus a 50 EUR prorating adjustment for half of the previous month’s 100 EUR difference). Similarly, a downgrade generates a credit that is applied to the next invoice.
FAQ with Icon
FAQ with Icon
Check out the Accordion docs for all the supported props.
FAQ without Icon
FAQ without Icon
Check out the Accordion docs for all the supported props.
Integration FAQs
I run the exact same query twice, but the second time I don't get a cache hit.
I run the exact same query twice, but the second time I don't get a cache hit.
Running the same query twice should indeed result in a cache hit the second time. If it doesn’t it might be because of one of these three reasons:
- Cache control headers are set in your application to not cache the response, or not to read from the cache.
- The cache size limit was surpassed and the first query was not stored in the cache. Consider upgrading your subscription, or start from scratch by resetting your cache from the console.
- The request/minute limit was surpassed and cache access (read or write) was denied. This is a temporary state, and you should be able to access the cache again after a few minutes. Your application will still work, it will just not use the caches.
FAQ with Icon
FAQ with Icon
Check out the Accordion docs for all the supported props.
FAQ without Icon
FAQ without Icon
Check out the Accordion docs for all the supported props.